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Optical Care Specialist
1 month ago
We are seeking a highly skilled Optical Care Specialist to join our team at LUXOTTICA OF AMERICA INC. As an Optical Care Specialist, you will be responsible for delivering exceptional customer service and providing expert optical care to our patients.
Key Responsibilities- Welcome and greet all customers, setting clear expectations and providing a personalized experience.
- Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail.
- Act as a leader in optical acumen, providing expert advice and guidance to customers.
- Take and record measurements, accurately adjust and fit eyewear to meet customer needs and standards.
- Assist the team with complex product needs and prescriptions, providing solutions-driven support.
- Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage.
- Proactively explore root causes of issues, think forward, and ensure customer satisfaction and expectations are exceeded.
- Ability to multitask, prioritize, and manage time with competing priorities, striving for exceptional results on Brand KPIs and competencies.
- Take pride in store appearance, maintaining a clean, attractive, and organized environment.
- Inform management of safety opportunities and demonstrate safe work practices.
- Resourceful, self-motivated, and committed to continual learning, improvement, and results.
- Adhere to company policies and procedures, including discounts, promotions, and inventory management.
- High School graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and team building.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills, including the ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embracing new technology and change.
- Previous customer service and retail experience.
Pay Range: $24.40-$40.20 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer: LUXOTTICA OF AMERICA INC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
