Optical Care Specialist

1 week ago

Brooklyn, New York, United States LUXOTTICA OF AMERICA INC Full time

Job Summary:

Luxottica of America Inc is seeking a skilled Licensed Optician to join our team. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing high-quality eyewear solutions to our customers.

Key Responsibilities:

  • Welcome and set expectations with customers
  • Custom fit glasses and precisely place prescriptions in lenses
  • Act as a leader in optical acumen
  • Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
  • Assist team with complex product needs and prescriptions
  • Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
  • Ability to multi-task, prioritize and manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs and competencies
  • Take pride in store appearance, help to keep store clean, attractive and organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement and results
  • Adhere to company policies and procedure, including discounts, promotions and inventory management

Requirements:

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener and team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills - ability to use and carry an iPAD/tablet
  • Familiarity with POS, computers and calculators
  • Embrace new technology and change

Preferred Qualifications:

  • Previous customer service and retail experience

Compensation and Benefits:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which completes a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Luxottica of America Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

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