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Telecommunications Service Management Architect

2 months ago

Arlington, Virginia, United States Smart IT Frame LLC Full time

Position Overview:

We are seeking a skilled Architect with extensive experience in implementing the ServiceNow Telecommunications Service Management Module. This role involves designing and architecting tailored ServiceNow solutions specifically for the telecommunications sector, emphasizing effective service management.

Key Responsibilities:

  • Collaborate with stakeholders to gather requirements and define business processes.
  • Translate business needs into comprehensive technical specifications.
  • Develop custom applications, modules, and integrations within the ServiceNow platform to enhance telecommunication service management workflows.

Qualifications:

  • A minimum of 10 years of experience with the ServiceNow platform.
  • At least 2 years of hands-on experience in ServiceNow Telecommunications Service Management (TSM).
  • Certified System Administrator (CSA) and Certified Implementation Specialist in CSM and FSM.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Technical Skills:

  • Strong understanding of programming fundamentals, including data types, control structures, and Object-Oriented Programming (OOP) concepts.
  • Proficiency in JavaScript, including syntax, DOM manipulation, and asynchronous programming.
  • Familiarity with HTML, CSS, and XML.
  • In-depth knowledge of ServiceNow development, including architecture, data models, and scripting.
  • Experience with database management systems and strong database concepts.
  • Understanding of information architecture principles and experience with related tools.
  • Familiarity with agile development methodologies and version control systems.

Additional Requirements:

  • Knowledge of cloud technologies and DevOps practices.

This position is ideal for a candidate who is passionate about leveraging technology to improve telecommunications service management and has a proven track record in ServiceNow implementations.