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Director of Ticketing and Event Operations

2 months ago

Dallas, Texas, United States AEG Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director of Ticketing and Event Operations. This is an exciting opportunity to work with a leading entertainment company, AEG, and be a key player in the success of our events.

Key Responsibilities
  • Build and manage all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, and more.
  • Oversee all financial reconciliation, including daily reports, monthly reports, and event settlement.
  • Manage all information sent and posted through the ticketing system.
  • Act as systems administrator for the ticketing system and liaison between staff, promoters, presenters, and the facility.
  • Responsible for system upgrades, occasional testing of new software, routine maintenance, and trouble-shooting.
  • Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
  • Update and relay all box-office related event information to the department and clients.
  • Investigate and resolve ticket-related issues.
  • Responsible for season ticket renewal mailings, processing of season ticket monies, and printing/mailing of season tickets (if applicable).
  • Responsible for all season ticket holder customer service related upgrades, priority point systems, etc. (if applicable).
  • Responsible for the collection of all ticket monies, tracking of AP/AR, preparation of sales reports/ticket revenue updates, including parking monies.
  • Work with sales reports/ticket revenue updates.
  • Work with sales and marketing departments to set up various ticket discounts and promotions.
  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.
  • Process/fill approved charity ticket requests; document all complimentary tickets issued.
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
Requirements
  • Bachelor's Degree from an accredited college with a major in business management, sports management, business administration, or other related field.
  • Minimum of 5-7 years of increasingly responsible box office/ticketing experience, preferably in a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
  • Knowledge of operational characteristics, services, activities of stadium, arena, public assembly facility, or convention center sales programs.
  • Knowledge of federal, state, and local regulations.
  • Demonstrated proficiency in Microsoft Office applications, Excel, database, presentation, graphic design, PowerPoint, and Internet.
  • Familiarity with Paciolan ticketing software, desirable but not required.
  • Knowledge of terminology used in box office/sales settings.
  • Knowledge of principles of budget preparation and control.
  • Communicate clearly and concisely, both orally and in writing.
  • Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or with a calculator.