ServiceNow FSO Technical Lead

1 week ago


Saint Paul, Minnesota, United States Maarut Inc Full time
Technical Requirements

Primary Responsibilities:

  • Implement ITSM FSO CSM and other related modules in ServiceNow.
  • Develop expertise in Client and Server APIs, including GlideDialogWindow, GlideForm, GlideAggregate, and GlideRecord.
  • Validate requirements and identify discrepancies.
  • Design solutions and provide technical best practices.
  • Provide domain architecture and technical aspects of the project.
  • Guide and review FSO implementation customization in ServiceNow.

Secondary Responsibilities (Nice to Have):

  • Ensure information accuracy and feasibility.

Soft Skills:

  • Strong written and oral communication skills.
  • Insurance domain knowledge.
  • Ability to work with client stakeholders.
  • Requirement review and work effort estimation.

Certifications:

  • ServiceNow Administration certification.
  • ServiceNow Implementation Specialist Certification (FSO, ITSM, various tracks).
  • ServiceNow Master Architect Certification (optional).

Requirements:

  • ServiceNow FSO.
  • Customer Service Management.
  • Custom Applications.
  • ITSM.
  • Integrations.

Other Details:

Maarut Inc offers a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability insurance, a 401(k) plan with company match, life insurance, paid time off, sick leave, paid holidays, and paid paternity and maternity leave.



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