Associate Team Leader
2 weeks ago
We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for providing exceptional client service and leading daily operations to ensure a seamless tax season experience.
Key Responsibilities- Support the Multi-Unit Team Leader in executing Service Standards and client service expectations
- Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
- Provide phone coverage and engage with clients to deliver an outstanding experience
- Communicate essential information to office associates through daily huddles
- Ensure clients are scheduled properly and conflicts are resolved
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude and flexibility to work a flexible schedule
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.
At H&R Block, we're curious, creative, and always on the move. If you're looking to make an impact, we invite you to join our team and be a part of our mission to provide exceptional client service and lead daily operations with excellence.
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