Associate Team Leader

2 weeks ago


Wilmington, North Carolina, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for providing exceptional client service and leading daily operations to ensure a seamless tax season experience.

Key Responsibilities
  • Support the Multi-Unit Team Leader in executing Service Standards and client service expectations
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
  • Provide phone coverage and engage with clients to deliver an outstanding experience
  • Communicate essential information to office associates through daily huddles
  • Ensure clients are scheduled properly and conflicts are resolved
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule
About H&R Block

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.

At H&R Block, we're curious, creative, and always on the move. If you're looking to make an impact, we invite you to join our team and be a part of our mission to provide exceptional client service and lead daily operations with excellence.



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