Shift Manager Trainee

2 weeks ago


Conneaut, Ohio, United States True North Full time

Job Summary:

The Shift Manager Trainee is a key role within True North, responsible for providing exceptional customer service and ensuring a seamless store experience. As a Shift Manager Trainee, you will be responsible for maintaining a clean and organized store image, assisting with merchandising and pricing, and operating the cash register/Point of Sale (EPOS) system.

Key Responsibilities:

  • Ensure that each customer receives outstanding service by providing a welcoming and friendly environment, including greeting and thanking every customer.
  • Maintain an awareness of monthly promotions, sale merchandise, and advertisements, and assist in the completion of the monthly blitz execution as needed.
  • Follow all True North procedures for coffee, fountain, and food service programs.
  • Receive deliveries from vendors and verify accuracy of inventory along with authorization in price book.
  • Lead by example by always adhering to company policies and procedures, addressing staff compliance issues as needed.
  • Assist in training and development of both new and existing staff members.
  • Properly address any customer issues or complaints and escalate to the Store Manager when appropriate.
  • As directed by the Store Manager, run daily reports, reconcile shift sheets, complete e-store reporting, and prepare and transport bank deposit.

Essential Skills and Requirements:

  • Process information and merchandise through EPOS, to include retrieving reports, processing credit card transactions, and operating lottery machine.
  • Communicate clearly with other employees and customers.
  • React calmly in the event of an emergency situation.
  • Read, count, and write to accurately complete shift reports.
  • Take responsibility for transport of bank deposit.
  • Stand for extended periods of time, up to 8 hours.
  • Work in cold conditions for long periods of time while stocking and cleaning the cooler.
  • Move or handle merchandise throughout the store, generally weighing 25 pounds; occasionally lift up to 50 pounds.
  • Ability to work flexible schedule, including first, second, and occasionally third shift.

Minimum Qualifications:

  • Must possess and maintain a valid Driver's License.
  • Must have a High School Diploma or equivalent.
  • Must have a vehicle (in order to complete banking).


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