Shift Manager Trainee
2 weeks ago
Job Summary:
The Shift Manager Trainee is a key role within True North, responsible for providing exceptional customer service and ensuring a seamless store experience. As a Shift Manager Trainee, you will be responsible for maintaining a clean and organized store image, assisting with merchandising and pricing, and operating the cash register/Point of Sale (EPOS) system.
Key Responsibilities:
- Ensure that each customer receives outstanding service by providing a welcoming and friendly environment, including greeting and thanking every customer.
- Maintain an awareness of monthly promotions, sale merchandise, and advertisements, and assist in the completion of the monthly blitz execution as needed.
- Follow all True North procedures for coffee, fountain, and food service programs.
- Receive deliveries from vendors and verify accuracy of inventory along with authorization in price book.
- Lead by example by always adhering to company policies and procedures, addressing staff compliance issues as needed.
- Assist in training and development of both new and existing staff members.
- Properly address any customer issues or complaints and escalate to the Store Manager when appropriate.
- As directed by the Store Manager, run daily reports, reconcile shift sheets, complete e-store reporting, and prepare and transport bank deposit.
Essential Skills and Requirements:
- Process information and merchandise through EPOS, to include retrieving reports, processing credit card transactions, and operating lottery machine.
- Communicate clearly with other employees and customers.
- React calmly in the event of an emergency situation.
- Read, count, and write to accurately complete shift reports.
- Take responsibility for transport of bank deposit.
- Stand for extended periods of time, up to 8 hours.
- Work in cold conditions for long periods of time while stocking and cleaning the cooler.
- Move or handle merchandise throughout the store, generally weighing 25 pounds; occasionally lift up to 50 pounds.
- Ability to work flexible schedule, including first, second, and occasionally third shift.
Minimum Qualifications:
- Must possess and maintain a valid Driver's License.
- Must have a High School Diploma or equivalent.
- Must have a vehicle (in order to complete banking).
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