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Client Support Specialist

2 months ago

Sealy, Texas, United States BVS Home Experts Full time
Job Overview

BVS Home Experts

is on the lookout for a dedicated representative to enhance our customer interactions.


Position Summary

  • Schedule appointments and ensure customer satisfaction.

Key Responsibilities

  • Answer incoming calls promptly.
  • Transform customer inquiries into scheduled appointments.
  • Maintain professionalism and foster customer relationships to encourage repeat business.
  • Address customer inquiries, resolve issues, and advocate for the brand.
  • Adhere to the company's protocol for efficiently handling customer complaints.
  • Conduct follow-up calls to ensure customer satisfaction.
  • Educate customers about membership benefits.
  • Organize seasonal maintenance appointments effectively.
  • Keep customer records updated with accurate information.
  • Assist with follow-up initiatives from marketing efforts.
  • Cross-train in customer service roles to support service and installation teams.
  • Inform customers about ongoing promotions.
  • Provide feedback to technicians regarding service calls when necessary.
  • Encourage sales of additional products related to indoor air quality.

Qualifications for Success

  • Demonstrated experience in customer service.
  • Proficient in IT; skilled typist and familiar with phone systems.
  • Highly organized with excellent follow-through skills.
  • Strong verbal and written communication abilities.
  • Capacity to show empathy and build trust with customers.
  • Personality suited for a dynamic, goal-oriented environment.
  • Competitive spirit with a collaborative mindset.
  • Self-motivated, adaptable, and possesses a positive outlook.
  • Bilingual candidates are preferred.

Compensation:

  • $17.00 per hour

Benefits Offered:

  • Health, Dental, and Vision Insurance
  • 401K Plan
  • Paid Time Off and Holidays

Work Schedule:

  • Monday to Friday, 8:00 AM to 5:00 PM with a one-hour lunch break
  • On-call rotation during weekends

Education Requirements:

  • High school diploma or GED (mandatory)

Experience Requirements:

  • Minimum of 1 year in customer service (mandatory)

Are you enthusiastic and enjoy engaging with customers?

This role may be a great fit for you.

If you believe you can represent our company effectively, we encourage you to submit your resume.


Must successfully complete a drug screening and background check.

Job Posted by ApplicantPro