Supervisor of Hospital Billing and Follow Up
1 month ago
The Supervisor of Hospital Billing and Follow Up is responsible for the efficient and effective supervision of Hospital Billing and Follow Up teams. This role involves monitoring daily team performance and quality assessments, identifying trends for escalation, and working to improve people, processes, and technology across the team.
Key Responsibilities
• Supervise and monitor the work of team members, identifying high-risk accounts receivable requiring prompt attention.
• Identify, escalate, and solve technical and operational problems, understanding and recognizing broader impact across the department in conjunction with payer rules and regulations.
• Complete timekeeping and evaluations timely, coordinating team member coaching and training.
• Onboard and motivate team members, connecting daily work to Mass General Brigham and RCO missions.
• Evaluate work performance and complete productivity/quality assessments timely, including transparent communication on results.
• Conduct frequent huddles and at least bi-weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals.
Requirements
• Minimum of 3 years prior relevant healthcare experience, PFS or Denials experience required.
• Minimum of 1 year in leading people.
• Excellent personnel management and organizational management skills - including written and oral communication, relationship management, customer service, and organization.
• Drives DE&I (Diversity, Equity, & Inclusion) and recognizes the value that different perspectives and cultures bring to an organization.
• Insurance billing, denial management experience.
• Knowledge of coding and billing regulations for all payors, regulatory updates, and local payer policies and procedures to support charge accuracy, compliance, and optimization.
• Comprehensive knowledge of denial root cause analysis, net patient service revenue, post payment audits, electronic interfaces related to charge documentation, capture and billing.
• Communicate and operate effectively within and between system functions.
• Create and foster an atmosphere of continuous improvement.
• Quickly learns new reporting tools and successfully navigates MS Office applications: Excel, Outlook, Teams, PowerPoint, and Word.
• Manage and interpret data and analytics.
• Guide and influence others either internally or externally to adopt a different point of view.
Mass General Brigham is an Equal Opportunity Employer
Mass General Brigham is committed to diversity, equity, and inclusion. We strive to create a work environment that is inclusive, respectful, and supportive of all employees, and we welcome applications from diverse candidates.
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