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Service Technician
2 months ago
Sterling Engineering Inc. is seeking a highly skilled Service Technician to join our team. As a key member of our technical staff, you will play a pivotal role in ensuring the seamless operation of machinery across the United States.
Key Responsibilities- Assembly and Testing: Oversee the final assembly, testing, and quality control inspection of machinery before shipment.
- Field Installations: Conduct field installations and provide professional service to customers, ensuring timely resolution of issues.
- Technical Support: Collaborate with engineering and manufacturing teams to provide technical support for machinery upgrades and configurations.
- Product Testing: Test customer-supplied product samples to determine equipment compatibility and configuration requirements.
- Customer Education: Lead customer product testing, demonstrations, and technician education initiatives.
- Spare Parts Management: Review and recommend spare parts lists for new machinery.
- Process Improvement: Identify opportunities for process improvements and problem-solving to enhance customer value.
- Resource Utilization: Effectively utilize company resources to identify failures and causes during service calls.
- Compliance: Adhere to company policies, procedures, and industry standards (OSHA, ANSI/PMMI, NFPA, NEC).
- Education: Associate's degree or equivalent combination of education and experience.
- Experience: 1+ year experience as a Machine Builder, 5+ years as a Service Technician.
- Technical Skills: Proficiency in PLC, electrical (AC/DC fundamentals), machine shop (mill and lathe technology).
- Communication Skills: Ability to read and interpret technical drawings, schematics, and ladder logic.
- Software Proficiency: Demonstrable proficiency in MS Office, AutoCAD, and SolidWorks.
- Soft Skills: Excellent communication and teamwork skills.
- Continuous Improvement: Willingness to learn and continuously improve.
- Travel: Travel required, typically 25-30% annually.
- Physical Demands: Physical requirements include standing for extended periods, ability to move parts/components up to 50 lbs, and wearing appropriate personal protective equipment (PPE).