Customer Success Specialist in E-commerce Platforms
4 days ago
SureDone is seeking a highly motivated Customer Success Specialist to join our team. As an E-commerce Onboarding Specialist, you will be responsible for guiding new customers through our platform, ensuring they are well-trained on its features, and providing ongoing support.
This role combines project management, customer training, Excel work, and scripting in our integrated automation system. We are looking for an individual with excellent communication skills to manage multiple projects simultaneously, handle anywhere from 5 to 20 clients at a time, and ensure seamless account management.
Key responsibilities include:
- Project management: Break down projects into manageable tasks using specialized onboarding management tools, track progress, and frequently communicate with customers and team members.
- Training and support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy.
- Automation: Develop high-level scopes to automate tasks in SureDone's automation engine. Troubleshoot completed scripts with customers as needed.
- Cross-functional support: Assist with tasks beyond onboarding, such as supporting the help desk, sales, marketing, and representing SureDone at trade shows.
Qualifications:
- 2+ years of experience in SaaS onboarding.
- 2+ years of experience in e-commerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify.
- Preferred: Experience with multichannel e-commerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping, or similar platforms.
Estimated Salary: $55,000 - $75,000 per year.
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