IT Operations Manager
4 weeks ago
We are seeking an experienced IT professional with a strong business mindset and a drive to optimize technology operations. This role works directly with the AVP for Information Technology Services (ITS) to implement strategic initiatives, assist with managing complex projects, and improve departmental processes.
Key Responsibilities- Assist with managing complex, cross-functional projects and initiatives
- Identify and assist with resolving operational inefficiencies and bottlenecks within ITS
- Assist in budget planning and resource allocation
- Assist with driving continuous improvement initiatives within the ITS department
- Represent the AVP for ITS in meetings and committees as needed
- Review and negotiate contracts with technology vendors throughout the College
- Assist with routine vendor due diligence reviews to ensure the safety, reliability, and performance of vendor-supplied systems and services
- A bachelor's degree in Business Information Systems, Management Information Systems, Computer Information Systems, Computer Science, or a related technology discipline is ideal
- Minimum three years of experience in a corporate IT role is required
- IT Operations and Service Delivery: Working understanding of IT service management principles and best practices, particularly with ITIL 4
- IT Project Management: Experience managing complex IT projects, including planning, execution, and monitoring
- Communication: Outstanding written and verbal communication skills, with the ability to convey complex technical concepts to non-technical audiences
- Problem-solving and Critical Thinking: Exceptional ability to analyze complex situations and develop effective solutions
- Strategic Planning and Execution: Proven ability to understand and assist with implementing IT strategies aligned with organizational goals
- Stakeholder Management: Expert in managing relationships with diverse stakeholders, including executives, vendors, and team members
- Generative AI: Experienced with the appropriate use of generative AI tools, such as ChatGPT or Claude, for data analysis, data visualization, code generation, and to expedite routine administrative chores
- IT Service Management Tools: Proficiency in using ITSM tools such as Service Desk or similar platforms
- Project Management Software: Experience with project management tools like Microsoft Project, Teamwork, or Trello
- Data Analysis and Visualization: Skilled in using Excel (advanced functions, pivot tables) and basic Python for data analysis and reporting would also be helpful
Hillsdale College is a private liberal arts college located in Hillsdale, Michigan. The College is committed to providing a rigorous and comprehensive education that prepares students for success in their chosen careers and for a lifetime of learning and growth.
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