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Supply Chain Representative

3 weeks ago

Long Beach, California, United States Cargomatic Full time

We are seeking an experienced Operations Representative to join our Cargomatic team. As the main point of contact for our customers, you will engage with them daily through various channels, providing timely responses and ensuring seamless communication.

Responsibilities
  • Manage day-to-day operations for customers, including performing duties as assigned by supervisors.
  • Collaborate with internal stakeholders to enhance customer experience and meet key performance indicators.
  • Improve and maintain weekly account data metrics and other critical SLAs set by the Customer Success/Operations Manager.
  • Develop new processes and initiatives to drive customer growth and engagement.
  • Create Standard Operating Procedures (SOPs) to streamline daily tasks and transfer responsibilities to offshore support staff.

A successful candidate will have excellent organizational skills, attention to detail, and strong communication abilities. They should also be adaptable, able to learn quickly, and thrive in a dynamic environment.

Qualifications
  • Recent college graduate or 1-3 years of post-graduate experience
  • Excellent communication and problem-solving skills
  • Demonstrated customer support and satisfaction skills
  • Ability to learn and adapt quickly to new technologies and concepts
  • Intermediate to advanced Microsoft Excel skills
  • Strong written and oral communication skills
  • Exceptional analytical and problem-solving skills
  • Ability to work under pressure and prioritize tasks effectively
Our Offer
  • Competitive hourly rate: $18-$30
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Flexible PTO policy
  • Opportunity to work in a cutting-edge logistics and supply chain company
Salary range: $37,440 - $62,400 per year.