Design Studio Representative

2 months ago


Campbell, California, United States Pottery Barn Full time

We're seeking a skilled Design Studio Representative to join our team. In this role, you'll have the opportunity to inspire customers to express themselves in their home through expert design consultations and seamless sales experiences.

About the Role

As a Design Studio Representative, you'll be responsible for utilizing your design expertise to assist clients in one-on-one consultations, both in-store and in-home. You'll work to drive store sales and promote continued customer engagement by providing exceptional service and promoting our brand.

Key Responsibilities

  • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales
  • Perform productive in-home consultations, including accurately measuring and assessing the client's living space
  • Create and present design plans based on client needs, style, preferences, and living space
  • Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals
  • Provide exceptional customer service, including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Requirements

  • 1-2 years of customer service and retail sales experience (specialty retail preferred, but not required)
  • Ability to be mobile on the sales floor for extended periods
  • Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
  • Full-time associates expected to have open availability to meet business needs
  • Part-time associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week

About Our Team

We're committed to creating a culture that values diversity, equity, and inclusion. Our team is dedicated to delivering exceptional customer experiences and driving business results.

Benefits

We offer a competitive compensation package, including pay and benefits. Pay is based on several factors, including education, work experience, certifications, and geographic location. The anticipated pay range for this role is $16.00-$23.00 per hour.

Your Journey with Us

We're committed to your growth and development. Our team offers individual development plans, career pathing conversations, annual performance appraisals, and cross-brand and cross-functional career opportunities.



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