Senior Business Process Consultant

Custom Software Systems, Inc. (CSS) is seeking a highly skilled Senior Business Process Consultant to join our team. The selected candidate will participate in the Project Preliminary Planning phase, which covers the receipt/review of initial project requests, refinement of the project request, and development of the business case and concept proposal. You will transition a project from idea or concept through the preliminary planning phase to become a chartered project.

Key Responsibilities:

• Participate in the Project Preliminary Planning phase, which covers the receipt/review of initial project requests, refinement of the project request, and development of the business case and concept proposal.
• Produce project feasibility and cost benefit analysis reports to assist MDTA executive management in determining whether a project should proceed.
• Transitioning a project from idea or concept through preliminary planning phase to become a chartered project.
• Assist with project scope definition and management plan.
• Capture requirements as it relates to the different levels of influence between stakeholders. Correctly identify project stakeholders and respective Subject Matter Experts (SME's) through stakeholder analysis and management.
• Facilitate elicitation session(s) with large group of stakeholders.
• Understand and communicate information on the requirements development and management process to the project team.
• Differentiate between modeling techniques to determine which is appropriate for a project. (i.e. use cases, workflow, swim lanes, context diagrams)
• Develop and utilize modeling tools and techniques to communicate with the stakeholders.
• Develop, maintain and present different requirement documents - business, functional, non-functional.
• Use JIRA to manage the lifecycle of requirements.
• Conduct quality review walkthroughs of business requirements documentation.
• Facilitate and obtain signoff on requirements documentation.
• Implement and enforce a change management procedure for requirements documentation.
• Comprehend basic to complex business issues; contribute to Information Technology projects by translating business needs into understandable requirements.
• Operate as a spokesperson for the business departments as they interact with MDOT and MDTA DoIT groups to determine appropriate computer-related solutions to business problems.
• Examine a business activity to help decide whether new IT solutions will improve productivity.
• Elicit and document existing business models and workflows with the applicable SME's.
• Provide recommendations related to proposed solution.
• Deliver informative, well-organized presentations.
• Understand the role of the system in the big picture and provide ideas and recommendations regarding the evolution of the system and any project interdependencies to consider.
• Create and present cost specifications for possible improvements using variety of technical and analytical tools.
• Produce high-level outline designs or use cases to aid in the development and construction of requirements.
• Provide client support and consultation for IT issues and make recommendations on applicable technology.
• Identify the benefits of a project, potential project team members, project deliverables, and appropriate project performance metrics.
• Identify initial performance measures that will be used to determine whether the project was successful.
• Attend internal MDOT and MDTA staff meetings as requested.
• Facilitate communication and project meetings in the absence of the project manager.
• Provide post project implementation support.
• Perform other duties as assigned.

Required Qualifications:

• At least five (5) years of experience in Software Development Life Cycle, Requirement Lifecycle and Requirement Management to include the following:
  • Requirements elicitation and definition
  • Requirements planning and management
  • Gap analysis
  • Requirement documentation
  • Requirement verification and validation
  • Conducting feasibility studies
  • Preparing business cases
  • Solution assessment and validation
• Prior experience and expertise in at least four of the following types of systems:
  • Asset Management System
  • Budget System
  • Document Management System
  • Financial System
  • Infrastructure Support
  • Maintenance Management
  • Management Reporting
  • Procurement Systems
  • Project/Program/Portfolio Management Systems
  • Business Process Improvement
• Prior experience creating use cases for System Design (e.g. system personalization/customization) support
• Prior experience leading and supporting efforts where SDLC, Waterfall, Agile, and Hybrid methodologies were employed
• Solid understanding current and emerging IT products, services, processes, and methodologies along with a continuing understanding of business functions and processes
• Excellent contract management, coordination and organizational skills
• Familiar with JIRA, or other requirement management applications

Clearance:

N/A

Citizenship:

US citizen.

Knowledge, Skills, and Abilities:

• An understanding of the Business Analyst Book of Knowledge (BABOK)

Preferred Qualifications:

• Business Analyst CBAP (The IIBA.org) Certification or PMI BA Certification or Scrum Certification or other industry equivalent certification. The equivalent certification may be acceptable provided the Master Contractor demonstrates that they are functionally equivalent to the preferred certification.

Company Description:

Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations.

Benefits:

CSS is a very employee-oriented company knowing that well-trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company-paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client, and CSS - a win-win-win strategy.

Equal Opportunity Employer:

CSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.