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Full Time Hotel Guest Service Ambassador

2 months ago

Orange Park, Florida, United States Murphco of FL Full time

Job Summary:

Murphco of FL is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Perform check-in and check-out procedures for guests, ensuring a smooth and efficient process.
  • Answer hotel switchboard calls and forward them to the relevant department or guest room.
  • Act as a concierge service, providing information and assistance to guests on hotel facilities, services, and local attractions.
  • Handle guest complaints and issues in a professional and courteous manner, resolving problems to the guest's satisfaction.
  • Make reservations and ensure accurate quoting of booking, rate, and cancellation policies to guests.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • High school diploma or equivalent required; hospitality or customer service experience preferred.

What We Offer:

Murphco of FL offers a competitive salary and benefits package, as well as opportunities for career growth and development in a dynamic and supportive work environment.