Member Service Representative
4 days ago
We are seeking a highly skilled Member Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our members, ensuring that their needs are met and exceeded.
About the Role
As a Member Service Representative, you will be the face of our company, interacting with members on a daily basis. Your primary responsibility will be to provide accurate and timely information regarding products, services, and promotions. You will also be responsible for handling member transactions, resolving issues, and maintaining a clean and organized store environment.
Key Responsibilities
* Provide exceptional customer service to members, ensuring their needs are met and exceeded
* Handle member transactions, including cash handling, processing payments, and returns
* Resolve member issues and concerns in a professional and courteous manner
* Maintain a clean and organized store environment, adhering to company standards and guidelines
Requirements
* 1+ year of retail experience, preferably in a customer-facing role
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and multitask effectively
* Basic math skills and accuracy with cash handling
What We Offer
* Competitive hourly rate: $19.00 - $26.00 per hour (based on location and experience)
* Performance-based bonus awards and other benefits packages
* Opportunities for career advancement and professional growth
Location
This role is located at our Tyler, TX store, which offers a range of benefits and perks, including competitive pay, performance-based bonuses, and opportunities for career advancement. As a valued member of our team, you will have access to ongoing training and development programs, as well as a comprehensive benefits package.
Education and Qualifications
* High school diploma or equivalent required
* Some college or associate's degree preferred
* Retail experience, particularly in a customer-facing role, is highly desirable
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