Customer Service Expert

3 weeks ago


St Augustine, Florida, United States U-Haul Full time
Job Overview:

At U-Haul, we're seeking a Customer Service Representative to join our team. This role involves providing exceptional customer service, ensuring customers receive all the help they need on their journeys.

As a Customer Service Representative, you will work in a supportive team environment to be the face of U-Haul's exceptional service. Your duties will include inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment.

This position offers on-the-job education and opportunities for advancement. You'll also enjoy a range of benefits, including career stability, paid holidays, vacation, and sick days, as well as access to health insurance, prescription plans, and 401(k) Savings Plan.

We offer a competitive salary of $40,000 per year, with a $100 hiring bonus and a $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

Responsibilities:
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Participate in ongoing continuous U-Haul education through U-Haul University.


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