Customer Service Professional
10 hours ago
About Us
Winn-Dixie Retail Stores is a great place to work, committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. We empower everyone to be their full, authentic selves.
Job Title: Customer Service AssociateThe customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
- Maintain confidentiality of information.
- Put up discarded or returned merchandise.
- Perform cashier associate duties, as necessary.
- Perform pricing duties, as necessary.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
This role requires a high school diploma or equivalency, ability to read, write and speak English proficiently, authorization to work in the United States, and successful completion of pre-employment drug testing and background check.
Preferred Qualifications- Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
- Possess a proficient working knowledge of office, front end systems and equipment.
- Possess proficient computer skills.
- Possess demonstrated skills in the ability to perform and deliver customer service expectations.
- Demonstrate good organizational skills.
- High standard of integrity and reliability.
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