Senior UC Engineer

3 weeks ago


Irving, Texas, United States Resource Informatics Group Full time
Job Title: Senior UC Engineer

Resource Informatics Group is seeking a highly skilled Senior UC Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, implementing, and maintaining our Unified Communications (UC) systems.

Responsibilities:
  • Design and implement UC systems, including CUCM, CUC, IMP, Jabber, Webex, and video infrastructure.
  • Collaborate with vendors, clients, and technical staff to ensure seamless integration and optimization of UC systems.
  • Perform maintenance and upgrades on all infrastructure and endpoints.
  • Own analysis of new technologies from start to finish.
  • Provide support to the Video Infrastructure team lead.
  • Carry out security reviews of infrastructure and applications.
  • Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide a state-of-the-art collaboration experience.
  • Document procedures and processes.
  • Develop and maintain user guides, technical guides, project plans, and other system-related documentation.
  • Create help files for support teams.
  • Offer thoughts and solutions on improving current technology.
  • Escalate issues to vendors.
  • Provide metrics and reports for conferencing services.
Requirements:
  • CCIE Collaboration or CCNP Collaboration certification.
  • Excellent communication and troubleshooting skills.
  • Self-sufficiency and ability to own issues until completion.
  • Basic knowledge of the financial services industry.
  • Advanced knowledge of Cisco Call Manager, Cisco Meeting Server, Cisco Expressway/VCS, Cisco TMS, Cisco Meeting Manager, Cisco Endpoints, Cisco WebEx, Cisco Jabber, Microsoft Teams, IPTV Streaming/Multicasting, troubleshooting tools, Intrado E911 solution, Zabbix, Grafana, Zoom, H.323, SIP, NAT, Firewall Traversal, VMware architecture, Microsoft Server environment, Citrix VDI environment, MAC OSX environment, Microsoft Windows environment, MobileIron environment, and Networking technologies.
Desirable Skills:
  • Advanced Excel skills.
  • Programming/scripting experience.
  • Rest API knowledge.
  • Documentation skills.
  • Application packaging and deployment.


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