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Catering Operations Manager

2 months ago

Leesburg, Virginia, United States NOVA Parks Full time
{"h3": "Job Summary"}

The Catering Captain is a key member of our team at NOVA Parks, responsible for ensuring the successful execution of weddings and high-end social catered events. This role requires strong leadership and organizational skills, with the ability to motivate and direct catering staff to deliver exceptional service to our guests.

{"h3": "Key Responsibilities"}
  • Develop and implement catering proposals for weddings and high-end social events, ensuring seamless execution and exceeding guest expectations.
  • Provide on-site event supervision, ensuring the facility and catering staff are prepared and equipped to deliver exceptional service.
  • Collaborate with the Facility Manager and Catering Chef to review catering proposals, floorplans, and timelines, ensuring a smooth and efficient event experience.
  • Ensure facility cleanliness and maintenance, adhering to health code compliance and sanitation standards.
  • Train, supervise, and direct catering bartenders, servers, and dishwashers, promoting a positive and productive work environment.
  • Coordinate with the day-of point-of-contact to ensure all event details are executed as planned.
  • Monitor and maintain a high level of customer service, responding promptly to guest inquiries and concerns.
  • Adhere to set timelines and communicate any changes to the day-of point-of-contact, kitchen staff, and service staff.
  • Examine the quality of food prior to distribution, ensuring it meets our high standards.
  • Ability to handle alcoholic beverages and ensure proper delivery and bussing of food and beverage items in a timely manner.
  • Monitor bar service to ensure adherence to state alcohol laws and regulations.
  • Ability to provide quick decision-making and communicate effectively with management regarding any event concerns.
  • Ensure proper guest departure and post-event breakdown and clean-up in a timely manner.
  • Knowledge of emergency response procedures and ability to respond accordingly.
  • Write post-event reports detailing event execution for management review.
  • Confirm that the facility is correctly armed and locked at the end of the event.
  • Carry out additional duties as assigned by Management Staff.
{"h3": "Requirements"}
  • Must be at least 21 years of age.
  • Minimum 2 years of catering banquet service and supervision experience.
  • Strong working knowledge of food and beverage service.
  • Ability to motivate staff on a daily basis and provide quick decision-making skills.
  • Strength and dexterity necessary to perform all required tasks, including ability to lift 50lbs, stooping, and bending.
  • Exhibit good communication and customer service skills.
  • Availability to work a variable work schedule, including early and late hours, weekends, and holidays.
  • Possession of or ability to obtain and maintain a driver's license with a safe driving record.
  • Possession or ability to obtain ServSafe and TIPS training.

Please see job description for additional details.