Restaurant Operations Manager
5 days ago
We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Summerwood Master. As a Restaurant General Manager, you will be responsible for leading our restaurant team to deliver exceptional customer service, drive sales growth, and maintain high operational standards.
Key Responsibilities- Customer Satisfaction/Product Quality
- Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
- Drive customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
- Track, analyze, and resolve sources of customer complaints.
- Ensure that food safety standards are met.
- Financial
- Develop and drive restaurant annual operating plan.
- Analyze sales, labor, inventory, and controllables on a continual basis and take corrective action to meet or achieve margin and sales growth targets.
- Train and mentor subordinates on financial analyses and profitability tips for the restaurant.
- Develop store CAPEX requests and be the principle interface with all vendors.
- Operations
- Ensure that facilities and equipment are maintained to Company standards.
- Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to Company standards.
- Establish restaurant speed with service (SWS) targets, monitor performance, and resolve bottlenecks to achieve SWS goals.
- Oversee development and revision of weekly management and crew schedules.
- Human Resources
- Direct all restaurant-level HR activity, including crew hiring decisions, Learning Zone planning and execution, performance management, compensation, employee relations issues up to and including termination.
- Provide hands-on training for management staff in Learning Zone and develop all Shift Managers and Assistant General Managers to assume higher-level responsibilities.
- Develop and monitor staffing plans and direct crew sourcing activities.
- Manage the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state, and federal workplace regulations.
- High school diploma or GED.
- Supervisory experience in either a food service or retail environment.
- Demonstrates ability to maintain financial controls and coach and train hourly employees.
- Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
Summerwood Master is a leading company in the food service industry, committed to delivering exceptional customer experiences and maintaining high operational standards. We are a dynamic and growing organization, and we are seeking a talented and experienced Restaurant General Manager to join our team.
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