Application Operations Expert

6 days ago


Rockville, Maryland, United States Sierra Solutions Group Full time
Job Description

Sierra Solutions Group is seeking an experienced Application Operations Expert to lead our application support teams across multiple time zones.

Key Responsibilities:
  • Develop and implement strategies to improve application support processes.
  • Collaborate with cross-functional teams to prioritize incidents, service requests, and release management.
  • Serve as a point of escalation for customer incidents, ensuring timely action and proper follow-up.
  • Conduct regular meetings with business units and the support team to review production releases and support status updates.
Requirements:
  • 5+ years of corporate IT application support management experience.
  • Experience in providing production support for IT applications.
  • A technical background with a strong understanding of broader business needs and strategy.
  • Several years of experience troubleshooting different types of applications.
  • Experience in supporting and coordinating infrastructure technology installations, upgrades, and maintenance.
  • Familiarity with the SDLC process.
  • Strong leadership skills, ability to build and work with teams, collaborate across functions, and break down silos.
About the Role

This is a full-time position based in [Location]. The salary range for this position is $120,000 - $150,000 per year, depending on experience.

Benefits

Sierra Solutions Group offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.



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