Service Operations Manager
3 weeks ago
Job Summary
The Service Operations Manager will be responsible for ensuring the efficient processing of vehicle repairs, while adhering to Direct Repair Program guidelines. This role requires a high level of technical knowledge regarding collision repair estimatics and the ability to communicate detailed repair processes to technicians.
Duties and Responsibilities:
- Write Estimates & Supplements: Review vehicle damage and write quality estimates using CCC One estimating system; Write supplement based on discoveries.
- Ensure DRP compliance: Understand DRP guidelines regarding all aspects of the repair and conduct carrier specific audits.
- Collaborate with Parts Managers to source, order and track parts.
- Assist with Production Management: Monitor and update repair plans vehicles as they move through production phases.
- Conduct quality assurance checks: Ensure JD Collision Express quality standards by performing in-process QC.
- File Reconciliation: Ensure Repair Order is complete, accurate and follows all insurance DRP guidelines, standard operating procedures and regulatory compliance.
Requirements:
- Minimum of 2 years' experience writing collision estimates in a fast-paced environment.
- Knowledge of collision repair process including knowledge of insurance procedures and requirements for a variety of carriers.
- Ability to work collaboratively with others to meet shared objectives.
- Proficient knowledge and use of estimating software.
- Legally authorized to work in the United States.
Estimated Salary Range:$55,000 - $75,000 per year, depending on experience and qualifications.
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