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Medical Assistant

1 month ago

Harrisburg, Pennsylvania, United States Guidehealth Full time
Job Description

As a Medical Assistant - Healthguide, you will be an integral part of our team, working closely with patients and healthcare professionals to provide exceptional care and support. Your primary responsibility will be to engage with patients, address their questions and concerns, and help them navigate their care. You will work independently, functioning as an extension of medical practice staff and Guidehealth's Case Management team.

Key Responsibilities:

  • Manage a targeted population of patients, working primarily remotely to address their healthcare needs.
  • Assist patients in achieving better health outcomes by addressing their questions and concerns, connecting them with medical practice staff, and implementing high-impact care plans.
  • Accurately document patients' medical history and medical issues in the electronic health record (EHR).
  • Understand the referral and prior authorization process, and navigate patients to the right resources, including referrals to specialty care and community-based organizations (CBOs).
  • Continuously build trusting, professional relationships with assigned medical practices and within the Guidehealth organization.
  • Implement and meet assigned Key Performance Indicators to produce positive patient health outcomes while decreasing medical spend.

Requirements:

  • Certified or Registered Medical Assistant OR certified EMT required.
  • A love for patient coordination to serve people with complex medical and social needs.
  • Empathy and willingness to become proficient in motivational interviewing, critical listening skills, and behavioral change management.
  • Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
  • Experience and understanding of medical terminology and the function of a primary care physician practice.
  • Demonstrated use and comfort with documentation within electronic health records (EHRs), care management analytics databases, and a variety of software programs.

What We Offer:

  • A competitive base pay range of $21-$24 per hour paid bi-weekly.
  • A commitment to equal opportunity employment and a diverse, inclusive work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.