Client Service Representative

14 hours ago


Cypress, Texas, United States VitalRADS PLLC Full time
Client Service Representative

VitalRads is seeking a part-time Client Service Representative to provide exceptional customer service and technical support to our clients in the veterinary field.

Key Responsibilities:
  • Respond to client calls and tickets with efficiency and professionalism.
  • Manage assigned projects using software tools like Excel and Jotform.
  • Maintain composure in challenging situations and prioritize client needs.
  • Collaborate with specialists and team members to enhance service delivery.
  • Stay informed on company services and align with our core values: empathy, service, accountability, teamwork, exploration, and joy.
  • Provide mentorship and training to less experienced staff as needed.
  • Occasionally cover on-call duties outside regular hours.
Qualifications:
  • High school diploma or GED required; Associate's degree in Veterinary Technology or Business preferred.
  • 5+ years of relevant experience, preferably in veterinary or customer service fields.
  • Strong technical skills with cloud and web-based systems.
  • Excellent communication, organizational, and problem-solving abilities.
  • Proficient in MS Office applications (Outlook, Word, Excel).
Work Environment:
  • On-site position in our Cypress office.

At VitalRads, we're committed to making a positive impact on animal health and well-being. If you're passionate about delivering exceptional service and support, we'd love to hear from you.



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