Client Service Representative
14 hours ago
VitalRads is seeking a part-time Client Service Representative to provide exceptional customer service and technical support to our clients in the veterinary field.
Key Responsibilities:- Respond to client calls and tickets with efficiency and professionalism.
- Manage assigned projects using software tools like Excel and Jotform.
- Maintain composure in challenging situations and prioritize client needs.
- Collaborate with specialists and team members to enhance service delivery.
- Stay informed on company services and align with our core values: empathy, service, accountability, teamwork, exploration, and joy.
- Provide mentorship and training to less experienced staff as needed.
- Occasionally cover on-call duties outside regular hours.
- High school diploma or GED required; Associate's degree in Veterinary Technology or Business preferred.
- 5+ years of relevant experience, preferably in veterinary or customer service fields.
- Strong technical skills with cloud and web-based systems.
- Excellent communication, organizational, and problem-solving abilities.
- Proficient in MS Office applications (Outlook, Word, Excel).
- On-site position in our Cypress office.
At VitalRads, we're committed to making a positive impact on animal health and well-being. If you're passionate about delivering exceptional service and support, we'd love to hear from you.
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