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Backend Software Engineer, Deliverability Specialist
2 months ago
**About FrontApp Inc.**
FrontApp Inc. is a leading provider of modern customer service platforms that help companies deliver exceptional customer experiences. Our platform enables real-time team collaboration across every customer communication channel, leveraging AI and automation to resolve issues and improve team productivity.
**Job Summary**
We are seeking an experienced Backend Software Engineer to join our team responsible for the core systems that power our platform. As a Deliverability Specialist, you will own key services that power our platform and lead architectural evolutions to build for reliability and scale.
**Key Responsibilities**
- Own key services that power our platform and lead architectural evolutions to build for reliability and scale.
- Collaborate with other systems and infrastructure teams to build the next-generation architecture.
- Collaborate closely with product managers, product designers, and other engineers to conceptualize, build, and test new product features.
**Requirements**
- Product mindset, with a focus on delivering exceptional customer experiences.
- Industry experience working on backend systems at a large-scale Internet service.
- Fluency in a dynamic language like JavaScript, Python, Ruby, or similar.
- Strong track record of launching and delivering projects of significant complexity and high level of ambiguity.
- Experience architecting, deploying, and operating asynchronous work queues, high-volume storage systems, or high-throughput systems.
- Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
- Full professional English proficiency.
**Nice to Have**
- Experience working on software systems built on Amazon Web Services.
- Deep knowledge of the email stack and assorted RFCs.
- Experience with anti-spam infrastructure to prevent bad actors from exploiting an email service.
- Built deep integrations with an email delivery service like SendGrid, MailGun, Mandrill, or SparkPost.
- Experience with Gmail or Office 365 APIs.
- Experience with Kafka.
**What We Offer**
- Competitive salary.
- Equity (we are a post-series D company backed by top VCs).
- Private health insurance, including plan options at no cost to employees.
- Focus Fridays - learn more here.
- Flexibility to work from home 3 days/week (unless posted as a full-remote role).
- Mental health support with Workplace Options.
- Family planning support with Maven.
- $100 per month Lifestyle Stipend to spend on fitness and other activities.
- Wellness Days - Fronteers get an additional day off on months with no holidays.
- Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.