Mixologist and Service Ambassador

2 months ago

Marion, Indiana, United States Relais & Châteaux Full time
Job Summary

We are seeking a highly skilled and experienced Bartender to join our team at Relais & Châteaux. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional service to our guests, while also contributing to the success of our bar operations.

Key Responsibilities
  • Operational Acumen:
    • Maintain low wastage levels through effective stock management and rotation, accurate recording, training, and active monitoring.
    • Run bar shifts, assisting and guiding staff to deal with issues and complaints, and ensuring members' and guests' experiences exceed expectations.
    • Prepare weekly/monthly reports as required.
    • Create drinks/cocktail menus that are new and inspiring while incorporating our farm focus.
    • Conduct research on the local market to develop and implement ideas.
    • Ensure that service is at all times performed in a professional manner and to the style specified.
    • Communicate with other F&B staff and departments.
    • Ensure that company policy, vision statement, and departmental objectives are followed and maintained at all times.
    • To be knowledgeable and conversant with hotel products and services.
  • Supervision:
    • Collaborate with bar staff on a daily basis.
    • Communicate daily targets and take responsibility for maintaining standards.
    • Foster an environment where improvements to products, processes, and services are welcomed and encouraged.
    • Conduct briefings and training to ensure that staff possess product knowledge.
    • Monitor, review, and provide feedback, set and review objectives in line with the performance review and induction process.
    • Work to develop team members according to their individual abilities and potential.
    • To assist in keeping the morale of the team up through social and educational events.
    • To take responsibility for service in the area of the restaurant under your responsibility during your shift.
    • To ensure overall responsibility of the running of your station, private function, or room service.
    • To ensure that the restaurant dining areas are maintained to a high standard of cleanliness.
  • Stock and Inventory:
    • Liaise with managers to ensure tight stock control and budgeted margins are achieved.
  • Customer Service:
    • Establish and maintain good relationships with all guests and handle complaints, requests, and enquiries.
    • Act as a brand ambassador for Relais & Châteaux and ensure group values are upheld to both external and internal contacts.
    • To be conversant with every dish served in the restaurant and to provide explanations as requested.
    • To have a solid understanding of the current wine list and have the ability to sell and serve all wines and champagnes.
    • Act as a brand ambassador for Relais & Châteaux and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance.
    • To ensure that all guest wishes are met so far as is reasonably possible.
    • To ensure that all staff call guests by their correct name and title.
    • To welcome, sit, and take food orders from guests in the restaurant.
    • To ensure that service is at all times performed in a professional manner following standards set.
    • To collate information and feedback while attending all staff briefings before each service.
    • To obtain feedback from guests and to use this to improve service.
  • Health and Safety:
    • Contribute to the formulation and review of risk assessments for the Bar.
    • Take responsibility for monitoring and reporting any health and safety issues to the appropriate person.
    • Operate safe practices, act as a role model, and provide guidance to staff to ensure that their safety and that of guests is protected.
    • To ensure that all appliances, fixtures, and fittings are safe and work in accordance with health and safety regulations.
    • To be fully aware of the hotel's fire and safety procedures and health and safety regulations.
  • General Bartender Responsibilities:
    • To support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met.
    • To undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role.
    • To report for duty punctually and in full uniform according to appearance and grooming standards.

Physical Requirements and Work Environment:

  • Work requires vision to monitor, data entry, and frequent standing, walking, bending, stooping, driving, and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds.
  • May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas.
  • May be exposed to individuals under the influence of alcohol. Work is performed in a restaurant and kitchen environment.

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