High-End Service Specialist
3 days ago
At Montage International, we pride ourselves on providing exceptional guest experiences and creating unforgettable memories for our guests.
We are seeking a highly skilled Guest Relations Agent to join our team
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a dynamic environment.
This role is responsible for conducting pre-arrival calls and emails to assist with arrangements, activities, and experiences for our guests. The agent will also be responsible for reviewing, logging, and maintaining guest preferences, traces, and profiles.
Key Responsibilities:
- Gather, summarize, and provide information to guests about the property and surrounding area amenities.
- Respond to guest requests for special arrangements or services by making preparations or identifying appropriate providers.
- Develop and maintain positive guest communication prior to arrival and post-departure to cultivate lasting relationships.
Requirements:
- College degree preferred.
- Minimum of two years' experience in a luxury hotel setting.
- Excellent telephone etiquette and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to new software products quickly.
Estimated Salary: $58,000 - $68,000 per year, depending on location and experience.
Montage International offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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