Service Resolution Expert

4 weeks ago


Salem, Virginia, United States Intact Insurance Specialty Solutions Full time
Benefits

We are committed to providing a supportive work environment that allows our employees to grow and thrive. Our benefits package includes:

  • Comprehensive medical, dental, and vision insurance with no waiting period.
  • Competitive paid time off programs.
  • 401(k) savings and annual contributions of up to 12% of annual salary.
  • Mental health support programs, life and disability insurance, paid parental leave, and additional voluntary benefits.
The Opportunity
  • We have an opening for a Senior Customer Service Specialist on a hybrid schedule in our Salem, VA office.

As a Senior Customer Service Specialist, you will be responsible for handling complex customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Field phone calls and written correspondence from agents, insureds, and field staff.
  • Analyze system problems impacting billing and create tickets or forward to the appropriate area.
  • Research and follow through on customer reports identifying breakdowns in service.
Requirements:
  • High school diploma required with Associates degree preferred.
  • 3-5 years customer service experience with 3-5 years P&C insurance background in Commercial and Specialty Lines preferred.
Estimated Salary:

$53,800 annually, plus benefits.

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