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Customer Service Representative
2 months ago
Overview:
Resource Label Group, LLC is a leading provider of label and packaging solutions, offering a diverse range of products and services to various industries. With a strong presence in the US and Canada, we strive to deliver exceptional customer experiences through our technology-driven and collaborative culture.
Responsibilities:
- Facilitate customer orders through order entry and basic account servicing.
- Communicate effectively with internal and external customers to collect customer information and product specifications.
- Process new purchase orders, ensuring accurate delivery and shipping requirements.
- Route supplies, job jackets, and materials to work areas to initiate production.
- Address customer inquiries and complaints in a timely manner, demonstrating excellent service and follow-through.
- Prioritize workload to meet business needs, selecting from multiple alternatives when necessary.
- Verify shipping reports against packing lists and review customer transaction reports.
Key Characteristics:
- Problem-solving skills, including identifying and escalating problems, gathering and communicating information, and working in group problem-solving situations.
- Initiative, including assessing strengths and weaknesses, pursuing training and development opportunities, and striving to build knowledge and skills.
- Customer focus, recognizing potential customer problems, escalating, and soliciting help when needed, responding promptly to customer needs, and meeting commitments.
- Conflict management, focusing on solving conflict, maintaining confidentiality, listening to others without interrupting, keeping emotions under control, and remaining open to others' ideas.
- Communication, speaking clearly and persuasively, listening and getting clarification, responding well to questions, and participating in meetings.
- Teamwork and collaboration, balancing team and individual responsibilities, exhibiting objectivity and openness to others' views, giving and welcoming feedback, contributing to building a positive team spirit, and putting the success of the team above personal interests.
Qualifications:
- One to two years of related experience and/or training, or an equivalent combination of education and experience.
- Previous experience in a manufacturing or similar environment is preferred, with printing or packaging industry experience being a significant plus.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, and to write reports and business correspondence.
- Ability to effectively present information and respond to questions from groups of managers, vendors, and customers.
- Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and to read and interpret ruler, scales, and other measurement devices.
Why Work with Us?
- Paid Time Off and Paid Holidays
- Comprehensive and Competitive Medical, Dental, and Vision Coverage
- Company Paid Short-Term Disability Insurance and Life Insurance
- Additional Benefits, Including Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans
- Excellent 401(k) Retirement Plan with Generous Company Contribution
- Onsite Training and Unlimited Growth Potential within the Organization
- Performance-Based Salary Increases