Customer Service Associate

4 weeks ago


Opelika, Alabama, United States Eric McDade - State Farm Agent Full time
Role Overview
Earn a competitive hourly rate plus commission/bonus as a part-time Customer Relations representative with Eric McDade State Farm. As a customer-focused team member, you will be responsible for generating exceptional client experiences that drive business growth.

This role offers the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members. If you are dedicated to providing excellent customer service and have a desire to help people, this position is ideal for you.

Key Responsibilities:
  • Establish strong customer relationships and follow up as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and promote the development of our business.

Qualifications and Skills:
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.

Benefits:
  • Competitive hourly rate plus commission/bonus.
  • Growth potential and opportunities for advancement within the office.
  • Valuable career-building experience.


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