Automotive Service Professional

1 week ago


Opelika, Alabama, United States King Honda Full time

**About King Honda**

We are a family-owned and operated dealership in Auburn, Alabama, with over 45 years of experience in providing excellent career opportunities.

"Our goal is to be the best place to work and shop," said our team. "We believe in treating every customer like family and providing them with an exceptional experience."

In this role, you will have the opportunity to join our Great Team as a Service Advisor. As a key member of our service department, you will play a vital role in ensuring that our customers receive top-notch service and support.

You will be responsible for greeting service department customers promptly and courteously, listening to their needs, and clearly translating repair requirements to our technicians. You will also be expected to upsell additional services using low-pressure, high-integrity methods and provide accurate repair/maintenance estimates.

Job Responsibilities:

  • Greet service department customers and ensure they feel welcome and valued.
  • Clearly communicate repair needs to technicians and ensure that all work is completed to the highest standards.
  • Upsell additional services that meet the needs of our customers.
  • Provide accurate repair/maintenance estimates and explain repairs and associated costs to customers.
  • Ensure that all work is completed on time and to the satisfaction of our customers.
  • Review and explain repairs and associated costs with customers.
  • Handle minor customer concerns and complaints professionally and efficiently.
  • Keep the Service Manager informed of all problems and potential problems.
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Compensation: An estimated salary of $60-$85,000 per year, depending on ability and great customer service/relationship skills.

Benefits: We offer an excellent benefit package, including health insurance, dental insurance, life insurance, paid vacation, paid sick leave, paid holidays, and a pension plan.

About Our Dealership: We are committed to providing an exceptional experience for our customers and employees. If you are looking for a challenging and rewarding career, we encourage you to apply.



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