Help Desk Specialist

2 weeks ago


Amiens, Hauts-de-France, United States Johnson Controls Full time
Job Overview

We are seeking highly skilled Help Desk Specialists to join our team as Emergency Response Agents. This is a unique opportunity to develop your customer service skills and work in a fast-paced environment.

Salary and Benefits

The starting salary for this position is $16-$18 per hour, with opportunities for advancement and raises. Our company offers a built-in promotion program that allows you to earn up to two raises within the first six months of employment.

Key Responsibilities
  • As an Emergency Dispatch Operator, you will serve as the first point of contact for emergency situations, responding promptly and professionally to alarm signals and dispatching the appropriate authorities.
  • You will participate in a comprehensive training program, learning about standard operating procedures and the role of an Emergency Dispatch Operator.
  • Once on the job, you will verify alarms, dispatch authorities, and notify responsible parties, documenting all incidents and ensuring compliance with company procedures.
Requirements and Qualifications
  • A high school diploma or equivalent is preferred.
  • Must be at least 18 years old.
  • Multiple shifts are available, including day shifts.
  • A minimum of six months of customer service experience is required, with one year or more of call center experience preferred.
Benefits and Opportunities
  • We offer a fun and interactive learning environment, with a five-week training program designed to help you succeed as an Emergency Dispatch Operator.
  • You will also be automatically enrolled in our Completion Bonus Program, earning three bonuses within the first year of employment.
  • A strong work ethic and ability to work efficiently under pressure are essential for success in this role.


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