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Appliance Installation and Repair Specialist

2 months ago


Madison, Wisconsin, United States Best Buy Full time
About the Role

We're seeking a skilled Appliance Installation and Repair Technician to join our team at Best Buy. As a key member of our in-home services team, you'll be responsible for diagnosing, disassembling, and repairing large products to ensure our customers receive exceptional service.

Key Responsibilities
  • Travel to customers' homes to diagnose and repair appliances, providing expert advice on products and services.
  • Manage routes, part orders, and returns to optimize efficiency and minimize costs.
  • Perform triage, manage client expectations, and keep work orders up-to-date to ensure timely completion.
  • Offer alternative solutions when customers choose not to proceed with repairs.
  • Collaborate with team members to manage inventory and vehicle maintenance.
  • Provide feedback and training opportunities to team members to enhance their skills.
Requirements
  • 6 months of experience delivering, installing, or repairing consumer electronic products.
  • 1 year of experience in a customer service or in-home services environment.
  • 1 year of experience in the electronics industry.
  • Ability to work a flexible schedule, including holidays, nights, and weekends.
  • Current, valid driver's license.
  • Must be at least 21 years old.
  • Have and maintain a driving record that meets Best Buy's safety standards.
  • Acquire and maintain any state or local licensing, as required, within 90 days of hire.
Preferred Qualifications
  • Customer service experience, including resolution of complex issues.
About Us

At Best Buy, we're committed to enriching lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life – in our stores, online, and in customers' homes.

We're a great place to work, where you can unlock unique career possibilities and bring your full, authentic self to work now and into the future.