Customer Success Manager
5 days ago
Pavilion's mission is to revolutionize public procurement by making it more efficient and effective. As a consumer, public servants can quickly and easily complete purchases online. However, at work, this process takes months or even years, relying on outdated technology. This not only affects public servants but also deters businesses from serving the $2T/year industry, resulting in suboptimal outcomes for Americans who rely on public services.
Our marketplace empowers public entity buyers to find and buy from suppliers that have been pre-qualified to sell into the public sector, reducing costs and the time to purchase from months to just weeks or even days. We've become the go-to resource for thousands of public entities that spend over $1.5B annually through our platform. As we scale our supplier side, we're building out our paid supplier offering, Pavilion Pro.
About this RoleAs our first Customer Success hire, you'll play a critical role in helping us scale the supplier side of our marketplace. You'll directly manage a book of business, onboarding, managing, and retaining paid suppliers (Pros). In the process, you'll establish zero-to-one processes and playbooks, help the organization quickly learn from our experiences, and shape strategic decisions about customer acquisition and product functionality.
This hybrid role is based in our downtown San Francisco office and is part of Pavilion's go-to-market team. Your responsibilities will include:
- Onboarding, retaining, and growing Pro supplier accounts
- Configuring account settings for customers to optimize their experience
- Owning the customer relationship, serving as a trusted advisor and partner to executive and senior leadership
- Defining Customer Success playbooks and processes
- Synthesizing, prioritizing, and sharing learnings cross-functionally to shape product and business decisions
- Scaling your work, driving zero-to-one processes to improve our playbooks
To succeed in this role, you'll need:
- 4+ years of industry experience in customer success, account management, or a similar role at a B2B-focused technology startup
- Comfort with open-ended problems in unstructured or ambiguous environments
- An entrepreneurial ownership mentality, with a track record of delivering impact in ambiguous environments
- Outstanding written and verbal communication, relationship-building skills
- Demonstrated ability to learn and iterate at high velocity
- A track record of influencing without authority
We believe in being generous with equity and meeting needs with salary. Our compensation package includes:
- Salary: The expected salary range for this position is $110k - $153k
- Equity: We offer a higher than average equity package compared to companies in our stage
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States TBWA\Chiat\Day Full time{"title": "Customer Success Manager", "description": "Transforming Customer SuccessWe are seeking a highly motivated Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for delivering value to our customers across a diverse set of industries.Key Responsibilities:Establish trusted advisor...
-
Customer Success Manager
1 week ago
San Francisco, California, United States P. A.V. E. Full timeAbout PavePave is a pioneering company that is revolutionizing the world of compensation. We believe that the current system is broken and we're committed to fixing it. Our mission is to provide a fair and transparent compensation platform that helps companies benchmark their compensation to industry leaders, analyze internal data, and communicate...
-
Customer Success Manager
4 days ago
San Francisco, California, United States P. A.V. E. Full timeAbout PavePave is a pioneering company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're committed to fixing it. Our mission is to provide a platform that allows companies to benchmark compensation, analyze internal data, and communicate it effectively to their employees.Job SummaryWe're seeking a...
-
Customer Success Manager
6 days ago
San Francisco, California, United States Redpanda Data Full timeJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Redpanda Data. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our streaming data platform by our customers.ResponsibilitiesAct as a direct liaison between Redpanda and the customer, ensuring...
-
Customer Success Manager
6 days ago
San Francisco, California, United States Carta Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a Customer Success Manager, you will be responsible for driving successful outcomes for our customers, mitigating churn, and affecting expansion. You will work closely with our cross-functional teams to ensure seamless customer experiences and drive...
-
Customer Success Manager
6 days ago
San Francisco, California, United States Akia Services Full time{"title": "Customer Success Manager", "description": "Delight Our Customers and Drive SuccessAkia Services is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving...
-
Customer Success Manager
6 days ago
San Francisco, California, United States Carta Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a Customer Success Manager, you will be responsible for driving successful outcomes for our customers, mitigating churn, and affecting expansion. You will work closely with our cross-functional teams to ensure seamless customer experiences and provide...
-
Customer Success Manager
4 days ago
San Francisco, California, United States Pathlight Full time{"title": "Customer Success Manager", "description": "About PathlightPathlight is a leading GenAI-native Conversation Intelligence platform that helps enterprises uncover hidden insights, opportunities, and risks in customer conversations. By harnessing the power of Large Language Models (LLMs), we review every customer conversation to provide human-level...
-
Customer Success Manager
7 days ago
San Francisco, California, United States Dovetail Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Dovetail. As a key member of our customer operations team, you'll be responsible for managing relationships with our highest-value customers, driving growth, and ensuring customer satisfaction.Key ResponsibilitiesManage Enterprise customer relationships to drive growth...
-
Customer Success Manager
3 days ago
San Francisco, California, United States Vanta Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team at Vanta. As a key member of our customer success organization, you will be responsible for driving customer onboarding, engagement, adoption, and health for a regional segment of our customers.As a Customer Success Manager, you will own a scaled customer success team and...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States Carta Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a key member of our Customer Success organization, you will be responsible for driving successful outcomes for our customers, ensuring their satisfaction and loyalty, and ultimately contributing to the growth and success of our business.Key...
-
Customer Success Manager
4 days ago
San Francisco, California, United States Dovetail Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Dovetail. As a key member of our customer operations team, you'll be responsible for managing relationships with our highest-value customers, driving growth, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Relationship Management: Develop and maintain...
-
Customer Success Manager
4 days ago
San Francisco, California, United States Voiceflow Full timeCustomer Success ManagerWe're seeking a seasoned Customer Success Manager to join our team at Chef Robotics. As a key member of our organization, you'll be responsible for driving customer satisfaction and growth through strategic relationships and tailored solutions.Key ResponsibilitiesDevelop and execute customer success plans to ensure long-term...
-
Customer Success Manager
3 weeks ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Our innovative technology harnesses the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with...
-
Customer Success Manager
4 days ago
San Francisco, California, United States Notion, LLC Full timeAbout UsWe're a software company on a mission to empower individuals, teams, and organizations to create tailored solutions to their unique challenges. Our goal is to make software toolmaking ubiquitous, and we're committed to achieving this through focus, design, and craft.We've been working towards this vision since 2016, and we've made significant...
-
Customer Success Manager
6 days ago
San Francisco, California, United States Chef Robotics Full time{"title": "Customer Success Manager", "description": "Drive Customer Success at Chef RoboticsChef Robotics is revolutionizing the food production industry with intelligent robots. As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring their continued satisfaction with our product.You will work closely with our...
-
Customer Success Manager
3 days ago
San Francisco, California, United States Handshake Full timeAbout the RoleWe're seeking a seasoned Customer Success Manager to lead our Mid-Market Employer Customer Success team. As a key member of our Customer Success organization, you'll be responsible for driving customer adoption, retention, and expansion across our mid-market customer base.Your Key ResponsibilitiesLead a high-performing team of Customer Success...
-
Customer Success Manager
3 days ago
San Francisco, California, United States MixRank Full timeCustomer Success ManagerMixRank is a data intelligence platform backed by top investors, seeking a Customer Success Manager to link our company with enterprise customers.About the RoleCollaborate with Account Executives to close enterprise deals.Develop a well-defined onboarding process for new customers.Maintain a knowledge base for customers.Utilize SQL...
-
Customer Success Manager
5 days ago
San Francisco, California, United States SEARCH Group Partners, Inc. Full timeCustomer Success ManagerSEARCH Group Partners, a premier recruiting firm, is seeking a Customer Success Manager to join our team. This role will be based in either our Denver or San Francisco office and will be a 100% in-office position.This position will be responsible for interacting with customers at every stage, from onboarding to renewal, providing...
-
Customer Success Manager
3 days ago
San Francisco, California, United States Stripe Full timeAbout StripeStripe is a leading financial infrastructure platform that empowers businesses to thrive in the digital economy. As a Customer Success Manager, you will play a critical role in ensuring our users derive maximum value from our products and services.Job SummaryWe are seeking a seasoned professional to join our team as a Customer Success Manager. In...
