Restaurant Operations Manager

5 days ago


Terra Alta, West Virginia, United States Dairy Queen Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our Dairy Queen restaurant team. As a General Manager, you will be responsible for overseeing the overall operations of the restaurant, including financial performance, product production, inventory, personnel, sales, and marketing.

Key Responsibilities
  • Operational Excellence: Ensure that the restaurant meets or exceeds customer expectations in terms of quality, service, and atmosphere.
  • Training and Development: Train and develop management and crew members on PRIDE systems, product recipes, food safety practices, and restaurant safety practices.
  • Business Planning: Execute the restaurant's business plan, manage profit and loss, analyze COGS, and take corrective action as needed.
  • Fan Service: Ensure that fan service meets or exceeds company standards, handle customer complaints, and resolve issues promptly.
  • Team Member Leadership: Hire, train, coach, and develop management and crew members to build a highly skilled and productive team.
  • Health and Safety Standards: Ensure that food safety is the top priority, maintain a safe and healthy facility environment, and comply with health and legal regulations.
  • Store Marketing: Develop and implement local, regional, and national marketing promotions and activities to attract new fans and increase restaurant sales.
Requirements
  • Minimum 1-3 years of restaurant management experience, with responsibility for restaurant profit and loss.
  • High School diploma or equivalent required.
  • Proven track record of effectively managing COGS and labor.
  • ServSafe certified or approved equivalent.
Skills and Competencies
  • Customer focus - strong hospitality and customer service skills.
  • Trainer and coach - ability to train and develop others on restaurant routines and systems.
  • Management skills - excellent track record of coaching and developing employees.
  • Organization and goal focus - highly organized and detail-oriented with the capability to oversee all aspects of the business.
Work Conditions
  • Ability to perform under pressure in a high-volume restaurant.
  • Ability to work in and out of different temperature ranges.
  • Ability to stand for long periods of time.
  • Ability to lift up to 50 pounds.
  • Ability to work around nuts and other allergens.

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