Client Support Specialist

2 weeks ago


Norwich, Connecticut, United States Keith's Appliances Full time
Job Overview

Benefits:

  • 401(k) matching
  • Company gatherings
  • Dental coverage
  • Health coverage
  • Career advancement opportunities
  • Paid leave
  • Training and development programs
  • Tuition reimbursement
  • Vision coverage
  • Wellness initiatives

Position Summary
Keith's Appliances is seeking a Customer Service Representative who plays a vital role in our operations. In this position, you will serve as a primary contact for client support inquiries. Your responsibilities will include managing service requests and addressing customer grievances. Upholding our core values, you will demonstrate respect and professionalism towards all clients and colleagues.

This role is ideal for individuals who are proactive, enthusiastic, and have a passion for assisting others. You should be committed to delivering exceptional customer service and capable of navigating various challenges on a daily basis.


Key Responsibilities:

  • Handle incoming calls with professionalism and courtesy
  • Engage in marketing and sales activities to promote additional services and secure business
  • Process work orders, return customer inquiries, and resolve complaints
  • Perform additional tasks as required, which may involve cross-training in related roles

Required Qualifications:

  • At least two years of administrative experience
  • Excellent written and verbal communication abilities
  • Detail-oriented with strong data entry capabilities
  • Positive demeanor
  • Collaborative team player who can also work independently


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