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Customer Service Liaison

2 months ago

Huntington Beach, California, United States TravisMathew Full time
Customer Service Representative

At TravisMathew, we're looking for a skilled Customer Service Representative to join our team. As a key member of our direct-to-consumer business, you'll play a vital role in delivering exceptional service to our customers.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Respond to and resolve customer inquiries in a professional and courteous manner
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Process customer requests, including order adjustments, cancellations, and returns
  • Support Accounts Receivable in resolving order credit holds
  • Ensure on-time order fulfillment and accurate order processing
  • Perform other service-related duties as needed
Requirements
  • 1+ year of experience in a customer service capacity
  • Proficient in Microsoft Office and ERP systems (SAP preferred)
  • Strong written and verbal communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong organizational and time management skills
  • Ability to foster positive relationships with customers and colleagues
About TravisMathew

TravisMathew is a premium apparel brand that's passionate about delivering high-quality products and exceptional customer service. We're committed to creating a diverse and inclusive work environment that values creativity, innovation, and teamwork. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.