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Customer Service Representative
2 months ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at UniFirst. As a key player in delivering outstanding customer service, you will serve as a liaison between customers and the company, providing exceptional support and resolving issues in a timely and professional manner.
Key Responsibilities- Assist customers with inquiries related to accounts, procedures, and services, providing accurate and helpful information.
- Provide excellent customer service to both customers and UniFirst personnel, ensuring a positive and professional experience.
- Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
- Partner with the Sales Department to provide administrative support and ensure seamless communication.
- Perform basic data entry and other administrative duties as required.
- 2 years of Customer Service experience in an administrative setting is preferred.
- Prior Accounts Receivable experience is highly encouraged.
- High School diploma or GED equivalent is recommended.
- Verbal and written communication skills: professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem solver in a dynamic environment.
- Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc).
- Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential.
- Career Mobility: We're a growing company offering significant avenues for personal development and growth.
- Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.
- Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
- Pay & Benefits: On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
UniFirst is an international leader in the garment services industry, employing over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's 'Best Companies to Sell For' list and recognized on Forbes magazine's 'Platinum 400 – Best Big Companies' list.
