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Program Director

1 month ago

New York, New York, United States Women In Need, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Program Director to lead our transitional family residence serving families with children. The successful candidate will be responsible for the day-to-day management of the residence, ensuring it operates in accordance with guidelines set by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win.

Key Responsibilities
  • Supervise a multi-disciplinary team, including Social Service Supervisors, Housing Coordinators, Case Managers, and Administrative Assistants.
  • Coordinate services provided by Employment Specialists, Child Care staff, and Recreation staff to ensure an integrated service plan.
  • Provide coaching, training, and staff development to all staff in accordance with Win's policies and procedures.
  • Ensure new staff orientation is provided to ensure a smooth transition.
  • Monitor the Client Assistance and Rehousing Enterprise System (CARES) database along with the Social Service Supervisor for timely documentation.
  • Train and support staff in their use of Evidence Based Practices (EBP), Trauma Informed Care (TIC), and Motivational Interviewing (MI).
  • Establish linkages with community agencies for services required by shelter residents.
  • Monitor the program's effectiveness in reaching goals of permanent housing, securing clients' employment, and establishing family stability.
  • Analyze, develop, and implement procedures and policies to ensure quality service provision.
  • Assure a safe and healthy environment by participating in the overall security and maintenance of the program.
  • Co-authorize purchase orders and ensure compliance with Win's procurement policies and procedures.
  • Manage the program's petty cash and program metro cards.
  • Participate in local community organizations and attend Community Board meetings.
  • Represent the agency at meetings, conferences, and public hearings.
Requirements
  • MPH, MSW, or MA in Health/Social Services is required.
  • Minimum of five (5) years of experience in the human services sector, including three (3) years in a supervisory role.
  • Familiarity with EBP, MI, and TIC.
  • Able to manage boundary setting and cultural reflexivity.
  • Able to provide outstanding customer service to clients and other stakeholders.
  • Able to maintain composure in stressful situations.
  • Excellent organizational and communication skills, written and verbal.
  • Must be able to interact effectively with all clients and staff in the residence.
  • Knowledge of CARES a plus.
  • Solid computer skills, knowledge of MS Office and Outlook a plus.
  • Must be willing and able to be on call 24 hours a day, 7 days a week.
  • Bilingual – English/Spanish a plus.