Residential Services Representative

3 weeks ago


Milford, Pennsylvania, United States MILFORD HOSPITALITY GROUP Full time
Duties and Responsibilities

This role involves providing exceptional service to hotel guests, ensuring their comfort and satisfaction throughout their stay.

Primary Responsibilities:

  • Perform front-desk duties, including room assignments, check-in, and check-out procedures.
  • Create a warm and welcoming atmosphere by engaging with guests and addressing their needs.
  • Offer expert guidance on hotel amenities and services, such as room types, dining options, and recreational activities.
  • Process payments accurately and efficiently, handling guest complaints and concerns in a professional manner.
  • Work collaboratively with the Director of Hotel Operations to implement guest-centric initiatives, such as room block management and rate flexibility.
  • Conduct regular room inspections to ensure high standards of cleanliness and quality, and oversee breakfast preparations to meet guest requirements.

Annual Compensation Range: $45,000 - $60,000



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