Restaurant Operations Manager

5 days ago


Doral, Florida, United States Dunkin' Full time
Job Title: Assistant Restaurant Manager

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our Dunkin' team. As a key member of our management team, you will be responsible for supporting the Restaurant Manager in leading a team of dedicated employees to deliver exceptional guest experiences and drive profitable sales.

Key Responsibilities:
  • Assist in the development of Crew and Shift Leaders to ensure a high-performing team
  • Support the Restaurant Manager in maintaining a guest-first culture and ensuring all shifts are appropriately staffed
  • Monitor and control costs to maximize profitability and drive sales growth
  • Implement marketing promotions and new product roll-outs, including team training and sampling
  • Develop and maintain relationships with team members, ensuring a positive and productive work environment
Requirements:
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • High School diploma or equivalent
  • Proficient in math and financial management
Competencies:
  • Great Focus: Understands and exceeds guest expectations, needs, and requirements
  • Passion for: Sets and maintains high standards for self and others, acts as a role model
  • Problem Solving and Decision Making: Identifies and resolves issues and problems
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team members
  • Building Effective Teams: Identifies and communicates team goals

Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel, and muffin categories. We have earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. Our company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.



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