Personal Banker

1 week ago

Peoria, Illinois, United States PNC Financial Services Group Full time
Job Description

PNC is seeking a highly motivated and customer-focused Personal Banker to join our team in Peoria, Illinois. As a Personal Banker, you will play a critical role in strengthening customer relationships and identifying opportunities to improve their financial wellbeing.

Key Responsibilities:
  • Acquire and deepen the branch customer base through proactive sales and service activities.
  • Manage the customer experience by identifying opportunities to improve their financial wellbeing and collaborating with ecosystem partners to grow their share of wallet.
  • Drive proactive sales conversations through internal and outbound interactions, leveraging a defined sales process to position PNC solutions and drive new revenue and customer loyalty.
  • Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Requirements:
  • 1+ years of related experience in banking or a related field.
  • Strong customer service and sales skills, with the ability to build strong relationships with customers.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and pension plan.
  • A competitive salary and incentive eligibility.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

PNC is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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