Customer Service Representative
1 week ago
Morrie's Auto Group is a leading auto retailer in the Midwest, committed to growing and training career-oriented employees into management roles. We strive to be the preferred and trusted provider for our team members and customers.
Roles & Responsibilities:
Respond to new and current internet leads via phone, text, and email.
Answer incoming phone calls generated from dealer websites and other sources of advertising.
Communicate with no-show appointments and reschedule.
Schedule vehicle appraisal appointments.
Make a high volume of calls each day.
Communicate all appointment activity with manager and car buyers.
What We Offer:
Industry-leading 401(k) and Roth IRA programs with competitive company match.
Full medical, dental, and vision coverage.
PTO accrual starting at 2 weeks.
Free life insurance and identity protection.
AD&D, short- and long-term disability coverage, and voluntary life insurance.
Flexible spending plans.
Clean, well-maintained, multi-million-dollar work environments.
Exciting opportunities for management advancement within the company.
What You Offer:
Effective spoken and written communication skills.
Ability to follow procedures and use provided scripts.
Team player attitude.
Prompt and courteous.
Strong attention to detail.
Experience taking high volume calls in a fast-paced, demanding environment.
Previous call center experience is a great asset.
Ability to quickly build rapport with prospects.
Ability to successfully handle up to 150 prospects each month and make over 100 calls a day.
Must be able to work flexible hours, including evenings and Saturdays.
At least 1 year of customer service experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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