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Data Center Technician and Logistics Coordinator

2 months ago

Clifton Heights, Pennsylvania, United States Continent8 Full time
Job Description

Job Summary

We are seeking a highly skilled and experienced Technical Operations Specialist to join our team at Continent 8. As a Technical Operations Specialist, you will be responsible for providing technical support to customers and coordinating the efficient flow of goods and materials throughout the supply chain.

Key Responsibilities

  • Technical Support: Provide technical support to customers, including troubleshooting IT infrastructure issues, installing, moving, cabling, and configuring servers, storage, and networking equipment.
  • Logistics Coordination: Coordinate the efficient flow of goods and materials throughout the supply chain, including coordinating shipments with carriers, tracking shipments, and providing regular updates to stakeholders.
  • Operational Management: Perform periodic tasks such as inventory checks, power consumption readings, and shipment tracking, and maintain accurate documentation and records related to logistics and transportation.
  • Customer and Internal Support: Liaise with network engineers, system administrators, and project managers on various projects, and process internal customer orders to ensure accurate and timely delivery.
  • Compliance and Quality Assurance: Compile with all legal obligations and company policies, and assure quality of received hardware products and coordinate with suppliers to resolve any discrepancies.
  • Stakeholder Communication: Coordinate and liaise with all IT staff, senior management, product teams, and third-party business partners or vendors, and maintain accurate documentation and records related to logistics and transportation.

Requirements

  • Experience: Minimum of 3 years in logistics coordination or a similar role, and experience as a Data Center Technician.
  • Technical Skills: Strong understanding of LAN/WAN/Telephony concepts, server, storage & networking hardware, and Data Centre critical infrastructure (UPS/Generators/HVAC).
  • Software Proficiency: Familiarity with Windows, Microsoft Office, UNIX, and Cisco Systems.
  • Problem-Solving: Strong problem-solving abilities with a proactive approach to identifying and resolving issues.
  • Organizational Skills: Excellent organizational and time management skills, with the ability to multi-task and prioritize tasks effectively.
  • Communication: Effective communication and interpersonal skills, ability to liaise with teams and stakeholders in multiple locations.
  • Physical Requirements: Ability to work at heights and lift server & network hardware regularly.

Attributes:

  • Team Player: A team player with a customer service-oriented attitude.
  • Driven: Driven to meet internal and external deadlines with a focus on quality and accuracy.
  • Independent: Able to work independently and as part of a global team with minimal technical and management guidance.

About Continent 8

Continent 8 has powered a second digital revolution – a revolution defined by intense, instantaneous, and omnipresent computing power. We have built and secured the world's most reliable and secure edge network. Our global footprint spans every inhabited continent, and our edge network is local to over 92% of the world's population.

We regularly fend off some of the most sophisticated attacks in the world and our security solutions are known to provide unmatched protection. We have developed specialized expertise in regulatory environments. We help protect against cyber and political risk, ensuring that our world-class network delivers high availability and throughput.

Our secure edge network is globally distributed and serves the world's most demanding industries. The gaming and financial trading industries depend on us to process billions of dollars' worth of transactions each day. The transportation and autonomous vehicle industries depend on us to move the world's population. The energy and utility industries depend on us to power critical infrastructure. Organizations choose Continent 8 when they simply can't afford to lose connectivity.

We are the Edge Infrastructure-as-a-Service provider of choice for the world's most demanding customers.