Child Development Advocate
7 days ago
Community Services for Children is seeking a highly skilled Family Support Specialist to join our team. As a Family Support Specialist, you will play a critical role in supporting families seeking early learning information and opportunities for their children.
Key Responsibilities- Provide Exceptional Customer Service: Offer friendly, comprehensive customer service to families of young children, providing them with information and referrals to meet their children's healthy development needs.
- Conduct Needs Assessments: Meet with families in various community settings to conduct needs assessments and provide relevant information and referrals to ensure a system of comprehensive and efficient access to services.
- Manage Daily Program Activities: Conduct daily program activities of Family Services, handling inquiries, referrals, and assistance to ensure an efficient, effective, and customer-friendly operation.
- Accurately Conduct Program Processes: Accurately conduct all program processes in a timely manner, maintaining stated timelines, updating all status elements, and ensuring full compliance with all regulations, performance standards, and best practices.
- Assist with Application Processes: Assist families with completion of applications for the Child Care Works program and provide application information for all publicly funded early learning programs.
- Education: Associate's degree required in social work, business administration, early childhood/human services, or a related field.
- Communication Skills: Ability to help customers and colleagues problem-solve and achieve goals in a consistently friendly, informed manner.
- Technical Skills: Ability to use required databases, software, and other technology, including tracking and reporting systems relevant to the job.
- Language Skills: Strong oral and written communication skills. Bilingual English/Spanish preferred.
- Valid Driver's License: Valid driver's license and full-time use of a vehicle.
- Full-Time Employment
- Low-Cost/Rich Benefits Plan
- Paid Leave: Paid leave for vacation, sick, and personal days.
- Holidays: Thirteen paid holidays.
- Retirement Plan: Agency-sponsored 401(k) retirement plan.
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