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Field Service Technician
2 months ago
Job Summary:
We are seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing moderately complex customer support activities for equipment and systems products.
Key Responsibilities:
- Install, diagnose, repair, and support equipment at customer sites.
- Diagnose problems with equipment, assess the extent of the problem, document findings, and make decisions to repair and/or replace parts.
- Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
- Keep customers informed on the nature of service provided or outstanding issues and recommend system enhancements, upgrades, or repairs.
- Work under direct supervision and follow detailed guidelines to work on moderately complex repairs and installations.
- Ensure that processes and environmental conditions comply with local and national regulatory agencies and Motion's safety standards.
- Provide technical support and training to customers on operational or maintenance aspects of system equipment.
- Communicate technical information to technical and non-technical stakeholders and meet customers daily or as required to ensure high levels of customer satisfaction.
- Perform on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing, and equipment upgrades on a 24/7 on-call basis.
Requirements:
- Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.
- Ability to read hydraulic schematics.
- Ability to operate shop equipment safely.
- Excellent verbal and written communication skills.
- Work effectively with customers, peers, and management to resolve client issues.
Physical Demands:
- Push/pull up to 100 pounds.
- Lift/carry up to 100 pounds.
- Lift bulky objects.
- Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb, and carrying/crawling.
- Working conditions may be indoor and/or outdoor. Noise level may be loud at times.
Benefits:
Motion offers an excellent benefits package, which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Please note that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience, which may result in total compensation outside of this range.
Pay is from $25 - $32 hour.
