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Retail Operations Manager
2 months ago
The Assistant Manager role at Marion Goodwill Industries Inc. is a key position that plays a vital part in the success of our retail operations. As a leader, you will be responsible for ensuring that our stores are clean, organized, and filled with fresh product, providing outstanding customer service, and using available data to meet and exceed expected metrics.
Key Responsibilities- Leadership and Team Management
- Assist in recruiting and selecting potential employees who embody our company values and guiding principles.
- Evaluate employee performance regularly, providing constructive feedback and coaching to help them grow and develop in their roles.
- Work with employees to set and achieve long-term goals, providing guidance and support to help them succeed.
- Train and cross-train employees to ensure they have the skills and confidence to perform their job duties effectively.
- Store Operations and Maintenance
- Ensure that our stores are clean, organized, and well-maintained, meeting the high standards of our company.
- Monitor and maintain compliance with administrative and safety procedures, including the Hazardous Communication Policy and Procedures.
- Conduct regular store checks to ensure that our stores are being cleaned, restocked, and organized, and that employees are following company policies and procedures.
- Customer Service and Sales
- Provide exceptional customer service, ensuring that our customers have a positive and engaging experience in our stores.
- Work with employees to develop and implement strategies to drive sales and revenue growth, using data and analytics to inform our decisions.
To be successful in this role, you will need to possess excellent leadership and communication skills, as well as a strong understanding of retail operations and customer service principles. You will also need to be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
