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Desktop Systems Support Engineer

2 months ago

Yonkers, New York, United States UPS Full time

Job Summary:

This position provides day-to-day technical support for network infrastructure and internal desktop systems software and hardware. This position installs, configures, and troubleshoots desktop systems, workstations, servers and network issues. This position maintains passwords, data integrity and file system security.

Responsibilities:

  • Responds to customer service requests and determines the technical service issue (i.e., software or hardware related) and upholds confidence in TSG.
  • Communicates with customers to discuss identified problems or concerns and resolve the issues (e.g. hardware or software malfunction, user error, etc.).
  • Researches identified issues by asking questions, reviewing internet data sites, and/or internal website (i.e., project notebook) to identify solutions and facilitate resolution.
  • Conducts site visits to troubleshoot issues and/or install or upgrade hardware and software if service issue can't be resolved virtually.
  • Conducts follow-up with customers to verify issues were resolved completely.
  • Completes service orders to avoid operational delays in resolving issues.

Qualifications:

  • Ability to communicate highly technical information to both technical and non-technical users.
  • Knowledge of Microsoft Operating Systems (client/server).
  • Experience with Cisco VPN, Citrix, Ghost, Symantec, Desktop Apps, Active Directory and various Web browsers - Preferred.
  • Technical Certifications such as A+, Network or MCP - Preferred.
  • Technical work experience - Preferred.

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $5,765/monthly to $10,685/monthly. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This position is eligible for a bonus based on company performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, FlexibleSpending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.